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WFSB Update on Brookfield Woman Scammed by Home Improvement Contractor

The former Degen family home in Brookfield, Connecticut.

The former Degen family home in Brookfield.

WFSB Channel 3 Eyewitness News aired an update May 16 on the 11 p.m. newscast about the community effort to build a new home for Carol Degen of Brookfield.

Watch the WFSB Story

The mother of two adult children hired a contractor years ago to renovate the kitchen and bathroom of her modest house alongside Stony Hill Road—and wound up with the house gutted, deep in debt, and essentially homeless.

Channel 3, the CBS affiliate in Connecticut, first covered Degen’s plight in an I-Team investigative piece by Eric Parker, broadcast as the lead story on the 11 p.m. news last Halloween (Oct. 31).

For the May 16 update, Parker came to Brookfield Monday, May 15, and met with Degen, her daughter, Susan, and volunteers who are laying the groundwork for the old house to be razed and a new one to rise up on the narrow site between the busy road and the Housatonic Railroad tracks.

Eric Parker and the WFSB crew at the Degen property in Brookfield, Connecticut.

Eric Parker and the WFSB crew at the Degen property in Brookfield.

Cramer & Anderson Partner John Tower filed suit against the Danbury contractor hired by the Degens and won a trial judgment of more than $471,000 that hasn’t been honored by the contractor.

Attorney John Tower

Attorney Tower turned to Parker, who is also an attorney, with the hope that publicizing the case would remind homeowners to beware and do their homework before hiring home improvement professionals—and also with the hope that a TV news story might inspire an effort to help a client who remains unlikely to benefit from the trial judgment.

The reaction to the I-Team story was immediate and significant.

News of the Degen family’s nightmare prompted Drew Scott from the HGTV show “Property Brothers” to tweet that he had seen the news story and felt bad for the family.

More importantly, the story encouraged an outpouring of support from contractors, Brookfield residents and others who pledged to help the Degen family rebuild.

Those efforts are being coordinated by the Holland Family Foundation, which rescued the Degens after the home renovation ordeal and provides the family with temporary housing in New Milford. (Anyone who wants to assist the effort to rebuild the Degens’ home in Brookfield may contact Pat Holland at (860) 490-9276 or reach her by email at

Brianna Ruocco, operations manager at MAX BMW Motorcycles in Brookfield and three other motorcycle stores, is helping lead and coordinate the effort. She created and administers an umbrella site for the volunteer effort, the Facebook group page Community to Help the Holland Family Foundation Rebuild the Degen Home. (Volunteers and professionals who want to join the rebuild effort may contact Ruocco by email at

Rick McCarty, a former Brookfield High School classmate of Carol Degen’s son, Billy, launched a Help the Degen Family GoFundMe page, which has raised nearly $4,000 to date.

McCarty is president and owner of Brothers Outdoor Services, a landscaping firm, and he was on the Stony Hill Road site May 15, clearing brush and small trees as the rebuild effort proceeds.

Ruocco was also at the house that day, introducing Eric Parker to professionals who have signed on to help the Holland Family Foundation finalize the project plans and get things moving.

Among them is architect Kevin McQueen, principal of the Architecture Design Alliance, and civil engineer Russell T. Posthauer, Jr., principal of CCA, LLC, which was doing surveying work at the site Monday.

Attorney Tower’s primary focuses are Civil Litigation and Municipal Law. He has served as New Milford’s Town Attorney since December 2015, a role he shares with Partner D. Randall DiBella. He was Assistant Town Attorney for New Milford from 2003 to 2015.

Based on long experience and a history of successful outcomes in wide-ranging civil litigation for private clients, Attorney Tower often takes on more complicated cases involving construction, contract, property, business, and partnership disputes.

Attorney Tower works in the firm’s New Milford office and may be reached by phone at 860-355-2631, and by email at

The firm also has offices in Litchfield, Danbury, Kent and Washington Depot. To learn more, see the website at

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